Cancellation Policy

There are different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen experience prior to confirming your booking.

This information can be found on every experience we offer under the Cancellation Policy section.

If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.

You can cancel your booking by following the instructions found here.

Free Cancellation


These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.





The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.

*Cut-off times are based on the experience’s local time.